Child First Aid Event - 28th June at 7pm
The Patient Forum are running a first aid event aimed at parents, guardians, grandparents or anyone who regularly cares for young children. The course will be led by Clive Haddrell who was, for many years, paramedic adviser to the BBC programme 'Casualty'. The subsided cost is £5 per person and places can be booked at the Health Centre reception.
Sign up to Safety
Crewkerne Health Centre has joined the national 'Sign up to Safety' campaign. Please click here to read our report and pledges.
On line services
In line with our planned improvements to increase on line services for patients, some appointments with all GPs can now be booked online. Registration for this service is required and reception staff will require to see ID (photo and address)before a login and password can be issued. At the moment no nurse appointments may be booked on line, but as the service rolls out, the number of available appointments will increase.
Prescriptions are also available on line through the Patient Access system. Again ID is required before a login and password are issued and access to this service also allows you to view the medication, immunisations and allergies noted in your medical records.
Unfortunately, due to issues around confidentiality, neither of these services are available to patients under the age of 18. Parents wishing to order medication electronically for their children are asked to do so using the e-mail address firstname.lastname@example.org
Care Quality Commission Inspection Report
Following the inspection at the Health Centre on 12th November, the CQC report has been published on their website today (10th April). The practice has been rated as 'GOOD' and a full copy of the report can be found here.
Important changes to appointments system
With the arrival of our new nurse practitioner on September 1st and our difficulty in replacing a GP partner, the practice has given careful thought to ways in Patient Participation Report 2014which we could change and improve our appointments system. From feedback from our patients we know that:
- when the problem is medically urgent, being able to speak to any GP is important
- You value the opportunity to speak to your own GP particularly when it relates to an ongoing condition
- there are many occasions when advice over the telephone is helpful and you do not necessarily wish to come to the surgery.
From September 1st, when you call the surgery to make an appointment, the reception staff will ask you if the problem is medically urgent for that day. If it is, they will ask for brief details, and will arrange for a doctor to call you back. This may be your own doctor but could also be the duty doctor or nurse practitioner. Please give the receptionist the telephone number on which you can be contacted. When the doctor phones to discuss your problem, he or she will then book you an appointment (if necessary) to see a doctor, nurse practitioner, practice nurse or health care assistant (depending on what course of action is agreed).
By giving reception staff some brief details of your medically urgent problem, it does help the doctors to prioritise their calls and all information is treated in strict confidence.
If the problem is less urgent, reception staff can book you a routine appointment with a GP up to 3 months ahead. When phoning for a routine appointment, it is helpful if you could do so after 9.30 am when our telephone lines are less busy. Patients will also have the opportunity to make an appointment to speak to their doctor on the telephone regarding less urgent problems e.g. to discuss a letter from the hospital.
Friends and family test
We are required to ask you to think about your recent experience of care at the surgery and how likely you are to recommend our GP practice to friends and family if they needed similar care or treatment? This can now be completed on the website using the link at the right hand side of the home page. Please click here to see feedback from postcards collected from June to October 2016
Having recently taken up a part time role as Medical Director with Symphony Healthcare Services, Dr Balian will now only be in the practice two days per week (usually Monday and Wednesday). Until a new GP joins us in July, Dr Gerard Garvey will be seeing Dr Balian's patients on Tuesdays and Thursdays.
Health Centre Staff Changes
The partners are pleased to welcome Dr Catherine Fenlon who has joined the practice as a salaried doctor. Dr Fenlon is an experienced GP who has links to Crewkerne Health Centre having undertaken her GP training here almost 20 years ago. Dr Fenlon will hold a patient list and is currently accepting new patients. She will work for 3 days each week.
Dr Kersten has also decided to become a salaried GP rather than a partner in the practice and also to reduce her working commitment. She will now work for 2.5 days per week and her patient list has been reduced to reflect this. Letters have been sent to patients who had not already seen Dr Kersten moving them to Dr Fenlon’s patient list
Minor Injuries Service
This service is now available at the Health Centre between 8 am and 6.30 pm from Monday to Friday. Injuries should have occurred in the last 48 hours and you will initially be assessed by a member of the practice nurse team. No appointments are necessary for this service.
Minor Ailments Service
The Health Centre Pharmacy, which opened in August 2012, now offers a minor ailments service. The pharmacist is able to give advice and medications for a range of illnesses e.g. cystitis, coughs, colds, sore throats etc. The Pharmacy is open from 7am until 10.30 pm from Monday to Saturday and from 10am to 5pm on Sundays.